Front Desk Operations
Empower your front desk team with intelligent tools that make every arrival smooth, every payment seamless and every guest communication timely.
A Smarter Welcome for Every Guest
The Rezlynx front desk module is designed for the pace of a busy heritage hotel — the Saturday morning rush of twenty departures and eighteen arrivals, all managed from a single, intuitive screen.
- Digital check-in and check-out — zero paper, full audit trail
- Arrivals dashboard showing real-time room readiness from housekeeping
- Drag-and-drop room assignment with automated upgrade suggestions
- Integrated card payment processing with split-bill capability
- Guest communication hub — SMS, email and WhatsApp from one screen
- Upsell prompts at check-in for upgrades, dining and spa treatments
Digital Check-In & Check-Out
Process arrivals in under two minutes. Guest details pre-populate from the reservation, ID verification is completed on a signature pad, and a digital folio is emailed automatically at check-out. No printed registration cards. Full PCI-compliant card-on-file for ancillary charges throughout the stay.
Arrivals Dashboard
The arrivals dashboard lists all expected arrivals for the day, colour-coded by room readiness status. As housekeeping marks rooms clean and inspected, the dashboard updates automatically. Receptionists always know which rooms are available for early check-in and can communicate accurate times to waiting guests without radio calls to housekeeping supervisors.
Payment Processing
Rezlynx integrates with leading UK payment processors to handle card-present and card-not-present transactions directly within the PMS. Split billing between room, dining and spa, post charges from any department, and issue pro-forma invoices for corporate accounts — all from the front desk screen.
Guest Communication Hub
Send pre-arrival emails, in-stay SMS messages and post-departure review requests from a single communication hub within Rezlynx. Templates for each touchpoint are fully customisable to match your heritage hotel's brand voice, and all communications are logged on the guest profile for future reference.
Upgrade Your Front Desk Experience
See how Rezlynx front desk tools can improve arrival satisfaction scores and reduce check-in time at your property.
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